Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://wallim.shop, as well as when using Wallim.

This Privacy Policy applies to the privacy practices of:

(1) WalliM on this website, located at https://wallim.shop/;

(2) all products or services provided by us and described on the website;

(3) the WalliM mobile application; and

(4) our customer communication channels and other interactions with website or Application users. By using the Application, additional notices may arise regarding the information practices and options.

By visiting or otherwise using the Application, you are accepting the Application's Terms of Use and consenting to WalliM's collection, use, and disclosure practices, and other activities described in this Privacy Policy, as well as any additional privacy statements that may be posted in a specific part of the Application. If you do not accept and/or consent, you should discontinue using the Application and uninstall all respective downloads and applications.

The application, website, and communication channels provided in this policy will be referred to as "WalliM".

Who are we?

WalliM - Diogo Telo de Castro Rodrigues (hereinafter referred to as "WalliM") aims to be one of the leading companies in the marketing of slim wallets, key holders, and smart cards to make the day more practical for its customers.

Committed to excellence and customer satisfaction, WalliM's actions are guided by differentiation, emphasizing the defense and promotion of values such as ethics, rigor, transparency, fairness, a culture of continuous improvement, and responsibility.

Why this privacy policy?

This Policy aims to inform customers about the general rules for the processing of personal data by WalliM, which are collected and processed in strict compliance with the legislation on the protection of personal data in force at all times, namely Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 ("GDPR") and Law No. 58/2019 of 8 August 2019.

WalliM respects best practices in the field of security and protection of personal data, having taken the necessary technical and organizational measures to comply with the legislation on the protection of personal data and to ensure that the processing of personal data is lawful, fair, transparent, and limited to authorized purposes.

WalliM is committed to protecting the confidentiality and confidentiality of personal data, having adopted the measures it considers appropriate to ensure the accuracy, integrity, and confidentiality of personal data, as well as all other rights that belong to the respective owners.

The rules set out in this Personal Data Privacy Policy complement the provisions on the protection and processing of personal data provided for in the contracts customers enter into with WalliM, as well as the rules set out in the terms and conditions governing the offering of various products and services, which are duly advertised on the respective website and in our application.

What is personal data?

Personal data is any information, of any nature and regardless of its format, including sound and image, relating to an identified or identifiable natural person.

An identifiable natural person is considered to be someone who can be identified, directly or indirectly, in particular by reference to a name, identification number, location data, electronic identifiers, or one or more specific elements of their physical, physiological, genetic, mental, economic, cultural, or social identity.

What Does Processing of Personal Data Involve?

Processing of personal data involves any operation or set of operations performed on personal data or sets of personal data, whether by automated means or not. This includes collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure, dissemination, comparison, interconnection, restriction, erasure, or destruction.

Who Is Responsible for Data Processing?

The entity responsible for processing personal data is WalliM – Diogo Telo de Castro Rodrigues, which determines the purposes and means of processing them.

For this purpose, if the data subject needs to contact the data controller, they can send a written communication addressed to the data controller to the following address:

Travessa Pedra das Alçadas, T4 2FRT AJ, 3500-156 Viseu

or

Email: rgpd@wallim.shop

Data Covered by This Privacy Policy

This privacy policy describes WalliM's privacy practices for data we collect:

  • through websites operated by WalliM, and other sites owned or controlled by WalliM;
  • through software applications provided by WalliM for use on or through computers and mobile devices;
  • through pages controlled by WalliM on social media and from which you are accessing this privacy policy;
  • through email messages that WalliM sends with the link to this privacy policy and through communications established online or in person;
  • from third parties, such as Authorized Licensees, Strategic Business Partners, Owners and other Sources, marketing partners, and third parties.

The Data We Collect and How We Process It

WalliM may access your data through our websites, platform, forms, equipment, and/or social networks. The data collected is strictly necessary for the purposes for which it is intended, namely:

  • For contractual purposes, when we sell you one of our products (wallets, keychains, and smart cards) through our online store.
  • To provide you with our newsletter and discounts services, only when requested (first name, email, and phone number);
  • When using the contact form, the data collected here is solely for the purpose of responding to the information requested by the Customer, managing their requests, and controlling the quality of the services provided (name, email, and phone number);
  • By using our tools (online store and application), we collect certain data about you and your use of the Application, both in the Standard Version and in the Premium Version. The data we collect belongs to three different categories: (a) information you provide to us; (b) information we collect from you automatically when you use our Application; (c) information you provide to us when you authorize us to collect personal data for commercial and marketing purposes, and (d) information we collect from our partners and other sources.
    WalliM may collect the information you provide directly in the application and/or to its service providers ("Service Providers") when using our Application. This includes, without limitation: Personal Data provided when registering in the Application. When you register, we ask for Personal Data, which may include your email. After completing the registration process, you can at any time enter additional information in your profile, including your photograph (profile and cover), first name, last name, email, phone number, address, social networks, and position. Providing additional information is entirely optional but allows you to better identify professionally and find new opportunities in the Application to build and enhance your professional network. Information that is publicly available or voluntarily provided will be published in your profile. Personal Data provided when updating your Account. Automatically collected information.
    WalliM, its Service Providers, and/or partners may automatically collect certain information about you when you access or use the application. Usage Data may include IP address, device identifier, browser type, operating system, information about your use of the Application, and hardware-related network data (e.g., computer or mobile device). The methods that may be used in the Application to collect Usage Data include:
    • Log Information: Log information is data about your use of the application, such as IP address, browser type, internet service provider, referral/exit pages, date/time stamps, and related data, and may be stored in log files.
    • Location information collected by location technologies: location identification technologies, authentication devices, and other location technologies present and developed in the future may be used to collect information about interactions with the application.
    • Location identification technologies: geo-filtering software via your IP address locates you (inaccurately, only city and country) for location verification and to transmit or restrict content based on your location.
    • Authentication devices: an authentication device is a unique identifier issued by your mobile device's operating system. You can subscribe to "push notification" messages through the Application. To ensure that messages reach the correct device, we rely on a unique authentication device for your mobile device. Although we may access a list of authentication devices, the application and authentication devices do not reveal your identity, unique device identity, or contact information to us.
    • Information about your usage: WalliM monitors the usage time of the application for each user.
  • Enforce applicable terms of use, establish or safeguard legal rights or defenses to prevent fraud or other illegal activities, including attacks on WalliM's information systems;
  • Ensure compliance with legal obligations (such as tax data, complaint book);

    Thus, we can affirm that we only process your personal data in the following cases:
  • When you have given us your consent, whether in writing or orally, for example, for direct marketing purposes, to receive emails or SMS messages;
  • In the performance of a contract – purchase of one of our products;
  • When it is in the legitimate interest of WalliM – i.e., to protect our tools, ensuring they are protected and secure, and for the purpose of improving the quality of the service provided;
    • Review the products and services we provide to you, such as an upgrade.
    • Provide you with the Application.
    • Comply with applicable law or regulatory requirements.
    • And any other reasonable purpose for which you give your consent.
    • In addition to the above, we may also use and disclose your Personal Data for other purposes, which will be indicated before the time of collection.
  • In cases where processing is mandatory by law.

The WalliM Application

How Will We Use Your Personal Data in Our Application?

WalliM may collect and use Personal Data under the circumstances described above. Personal Data collected by WalliM is only used for the purposes identified at the time of collection, as described in the Privacy Policy, or for other purposes for which you provide your consent.

We may also use your Personal Data to investigate security breaches or collaborate with authorities on legal matters.

WalliM is committed to compliance with European Anti-Spam Legislation. In the case of personal contact information provided in conjunction with any newsletters or other marketing initiatives, you can withdraw your consent to receive such communications and unsubscribe from any WalliM subscriptions at any time by contacting our Data Protection Officer using the contact information provided below. Additionally, any commercial electronic communications sent by WalliM that you have subscribed to will contain the unsubscribe mechanism.

How Are Your Personal Data Disclosed?

In addition to the purposes described above, we may disclose Personal Data for purposes related to:

  • Management and development of WalliM's activities and operations.
  • Management of your profile.
  • Provision of the Application.
  • Establishment and maintenance of a contractual relationship with you.
  • Communication with you on topics related to the Application and other WalliM-related matters.
  • Information about our products and services beyond those specifically requested by you.
  • Interaction with you on social networks.
  • And other purposes indicated at the time of Personal Data collection, or as permitted or required by law.

Personal Data is disclosed to third parties for the purposes described above, including but not limited to:

  • A third party in the event of a change in ownership, in whole or in part, of WalliM through any form of merger, acquisition, sale, lease, or integration or other form of business combination, provided that the parties are bound by appropriate agreements or obligations requiring them to use or disclose your Personal Data in accordance with the provisions of this Privacy Policy, unless otherwise instructed by you.
  • Third-party service providers, companies, including an organization or individual that WalliM relies on to perform functions on its behalf.
  • Any third party when you consent to such disclosure or when disclosure is required or permitted by law.

We may process or disclose your Personal Data only when required or expressly permitted by applicable law or regulatory obligations, always ensuring compliance with the General Data Protection Regulation (GDPR).

Notice Regarding International Service Providers

WalliM may use and disclose certain Personal Data to third-party service providers in the performance of certain technological or administrative functions. These third-party service providers may eventually be located outside the European Economic Area. Before making this disclosure, WalliM will take appropriate measures to ensure that third-party service providers protect Personal Data and use it only for authorized purposes as outlined in this Privacy Policy or in accordance with applicable laws.

However, our database is located in Europe, and we only work with suppliers who are GDPR-compliant, and consequently, their databases are also within the European Economic Area. In the event that service providers change any of the mentioned points, we will make the necessary changes, and it is the responsibility of the service provider to inform us and ensure a solution, otherwise, we may terminate the agreement with them.

How Does WalliM Obtain Consent?

It is important for us to collect, use, or disclose your Personal Data only when we have your consent to do so or as provided in this Privacy Policy.

If WalliM is required by applicable laws to obtain your explicit consent to collect, use, or disclose your sensitive Personal Data (meaning Personal Data that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, as well as the processing of data related to health, among others) in accordance with its Privacy Policy, this consent will be requested at the appropriate time. Additionally, if we plan to use or disclose your Personal Data for a purpose not previously identified (either in this Privacy Policy or separately), we will inform you of that purpose before using or disclosing the information in question and request your consent (if required).

We may collect, use, or disclose your Personal Data without your consent when permitted or required by applicable law or regulatory requirements.

You can change or withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting the Data Controller using the contact information provided below. In some circumstances, a change or withdrawal of consent may limit our ability to provide you with products or services or to acquire products or services from you.

What Are My Tracking Options?

Regarding the WalliM application, you can stop all data collection generated by using the application by uninstalling the application. You can also exercise specific privacy options, such as allowing or disallowing push notifications, by adjusting permissions on your mobile device.

How Does WalliM Protect Personal Data?

WalliM will protect Personal Data using methods appropriate to the level of sensitivity of the information. Specifically, WalliM takes the following measures to protect any Personal Data it collects:

  • Maintaining the confidentiality of all Personal Data when dealing internally or externally with other organizations.
  • Protecting all Personal Data with appropriate and effective security, including physical, administrative, and technological security measures, against risks such as loss or theft, unauthorized access, disclosure, copying, use, or destruction, regardless of the format in which the Personal Data is stored.

How Does WalliM Store Personal Data?

WalliM collects and stores your information on secure servers within the European Union.

How to Correct Incorrect Personal Data?

It is important that any Personal Data held by WalliM about you is accurate and up-to-date. WalliM needs you to keep us informed of changes to Personal Data. You can correct any inaccuracies by accessing and modifying the information provided in your Profile.

How Does WalliM Retain Personal Data?

WalliM retains Personal Data in accordance with its legal practices. We retain your Personal Data for up to 5 years after you cease to be an active user of WalliM. You will be considered an inactive user after 5 years without activity in the Application, starting from the date of your last login. When Personal Data is no longer necessary for the purposes for which it was collected and is no longer required or permitted to be retained for legal purposes, it is securely destroyed or anonymized.

How to Access Your Personal Data?

Any data you provide to WalliM can be accessed and modified from your Profile. If you remove data from your profile, it will no longer be visible to you or other individuals using the Application. Backups of this data will continue to be associated with your Profile on our archival servers until they are deleted in accordance with our data retention schedule.

You can also request to see the Personal Data we hold about you. If you wish to review, verify, or correct your Personal Data, you should contact us using the contact information provided below. Please note that such communications must be made in writing.

When making a request for access, we may require specific information to confirm your identity and right of access, as well as to search for and provide you with the Personal Data we hold about you.

User-provided Case Information

All user-provided case information generated on WalliM must comply with local and national laws and best practices. Identifying information must be removed from any uploaded images and should not be included in any captions or messages.

We store your images, creation date, and tags used. WalliM only stores encrypted images, not the original unedited images.

We also store the date your Profile was created, the version of the mobile application, and the last time you logged in.

Your Obligations

As a user, you have certain obligations to other users with whom you communicate. Some of these obligations are imposed by applicable laws and regulations, and others have become common in communities of members who share the same vision, such as the WalliM mobile application:

You must at all times respect the terms and conditions of the Privacy Policy in effect and the Terms of Use agreement. This includes respecting all intellectual property rights that may belong to third parties (such as images).

You cannot download or otherwise disclose any information that may be considered defamatory, violent, offensive, racist, sexist, or xenophobic, or that may otherwise violate the purpose and spirit of the WalliM professional mobile application and its user community.

You cannot provide information to WalliM and other users that you believe may be injurious or harmful to your personal, professional, or social status.

Any violation of these guidelines may lead to restriction, suspension, or cancellation of your Account by WalliM, as we take these principles seriously and consider them to be fundamental to our users' adherence to the Application.

How to Deactivate Your Account?

To deactivate your account on our mobile application, simply follow a few simple steps. First, access your account settings within the application. Then, look for the option to "Manage Account" or "Privacy Settings." Within these options, you should find the choice to deactivate or delete your account. By selecting this option, you may be prompted to provide additional information to confirm your identity and action. After completing this process, your account will be deactivated, meaning it will no longer be visible to other users and you will not be able to access the application features associated with your account. If you have any questions or need assistance during this process, please do not hesitate to contact our customer support team.

How Does WalliM Handle Complaints?

You can direct any questions or concerns regarding this Privacy Policy to WalliM (rgpd@wallim.shop). WalliM maintains procedures for receiving and investigating complaints, and complainants will be informed of the results of any investigation.

Cookies and Other Data 

WalliM may also collect "Other data," which generally do not specifically reveal your identity or are not directly related to an individual. When such "Other data" specifically reveal your identity or are related to a person, WalliM treats them as Personal Data.

Data Transfer

Generally, WalliM does not transfer your personal data, except in cases where it is necessary for one or more of the following options, always ensuring identical protection of your data:

  • If we have your consent to do so;
  • If we are authorized to do so by law;

WalliM may also transfer your personal data to third parties, but only if and to the extent that such transfer is necessary for the purposes for which they are intended. In cases where these third parties are located outside the European Economic Area, WalliM will take all necessary measures to ensure the security and confidentiality of such data, following legal procedures recommended by the European Commission.

When legally permitted, WalliM may also transfer your personal data to courts, law enforcement authorities, regulators, or lawyers if necessary to comply with the law or to institute, exercise, or defend a legal action.

In cases where the recipients of personal data are located in "third countries," WalliM undertakes to ensure the same level of protection for your data.

At no time do we sell your data!

Why We Collect Your Data? (Legal Basis)

Purpose Description of Associated Activities Legal Basis
Purchase of Products in the online store There are several activities associated with this purpose, such as: - Data collection for billing (first name and last name, taxpayer identification number, complete address, telephone, and delivery address if different from billing address). - Responding to information requests - Processing payments - Execution of the contract with the customer purchasing the product; - Legal obligations related to financial transactions, such as invoicing and records.
Use of WalliM - Establishing, managing, and terminating contractual relationships with you. - Providing you with the Application - Execution of the contract with the customer purchasing the product; - Legitimate interests, such as respecting customer preferences.
Request for Information – "Contact Us" - Dealing with customer requests, inquiries, and complaints - Legitimate interests, such as respecting customer preferences.
Newsletters, Offers, and Discounts - Subscription There are several activities associated with this purpose, such as: - Communicating with customers about services and general information - Consent.
Virtual Assistant – Example: Whatsapp - Responding to information and queries from customers and potential customers - Legitimate interests, such as respecting customer preferences.
Legal Compliance There are various activities associated with this purpose, such as: complying with applicable laws; legal process compliance; responding to requests from public and governmental authorities; meeting national security or law enforcement requirements; enforcing our terms and conditions; protecting our operations; protecting rights, privacy, security, or property of WalliM, customers, visitors, and other relevant individuals; seeking available legal remedies and limiting damages that WalliM may suffer. - Legal obligations, such as compliance with legal processes; - Legitimate interests, such as enforcing terms and conditions for trademark protection.

Other Uses and Disclosures:

We will use and disclose Personal Data that we deem necessary or appropriate: (a) to comply with applicable law, including laws outside your country of residence; (b) comply with legal process; (c) respond to requests from public and governmental authorities, including authorities outside your country of residence and meeting national security or law enforcement requirements; (d) enforce our terms and conditions; (e) protect our operations, such as in the case of any reorganization, merger, sale, assignment, transfer, or other disposition of all or any portion of the business, assets (including bankruptcy or similar proceedings); (f) protect the rights, privacy, security, or property, you or others; and (g) enable us to seek available remedies or limit damages we may suffer.

We may use and disclose other data for any purpose except where not allowed by applicable law.

Your Rights

  1. Right to be Informed - You have the right to obtain clear, transparent, and easily understandable information about how we use your data and what your rights are. That's why we provide you with all this information in this Privacy Policy.

  2. Right of Access - You have the right to obtain a copy of your data and certain information about how that data is processed. This right allows you to be aware of and confirm that we use your data in accordance with data protection laws. We may refuse to provide you with the requested information whenever, to do so, we may disclose Personal Data of another person or negatively impact the rights of another person.

  3. Right to Rectification - If your data is incorrect or incomplete, you may ask us to correct it.

  4. Right to Erasure of Data - Allows you to request the deletion or removal of your data, provided there are no valid grounds for us to continue using it or its use is unlawful. It is not a generic right to deletion, as exceptions are allowed (for example, whenever this data is necessary for the defense of a right in a judicial process).

  5. Right to Restriction of Processing - You have the right to "block" or prevent the future use of your data when we evaluate a request for rectification or as an alternative to deletion. Whenever processing is restricted, we can still store your data, but we cannot use it later. We keep lists of people who have requested the "block" of future use of their data to ensure that this limitation is respected in the future.

  6. Right to Data Portability - You have the right to obtain and reuse certain Personal Data for your own purposes in various organizations. This right only applies to data that you have provided to us and that we process with your consent, which is processed by automated means.

  7. Right to Object - You have the right to object to certain types of processing, for reasons related to your particular situation, at any time during such processing, for the legitimate interest of WalliM or third parties. We may continue to process this data if we can prove "compelling legitimate grounds for processing that override your interests, rights, and freedoms" or if this data is necessary for the establishment, exercise, or defense of a right in a judicial process.

  8. Right to Lodge a Complaint with the Supervisory Authority - If you believe that your data is not being processed lawfully by WalliM, under applicable law and this Policy.

In accordance with the law, you are also granted the right to withdraw your consent for the processing of data whose consent constitutes the legitimacy basis for the respective processing. For this purpose, you have the right to withdraw your consent at any time, which does not invalidate, however, the processing carried out until that date based on the previously given consent. These rights may be exercised at any time by the User, through the following email: rgpd@wallim.shop.

WalliM will respond in writing (including electronically) to the User's request within a maximum period of one month from the receipt of the request, except in cases of special complexity, where this period may be extended. If the requests made by the User are manifestly unfounded or excessive, particularly due to their repetitive nature, WalliM reserves the right to charge administrative costs or refuse to follow up on the request.

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Retention Period of Personal Data

We retain Personal Data only for the period necessary to fulfill the specific purposes for which they were collected. However, we may be required to store some Personal Data for a longer period, taking into account factors such as:

  • Legal obligations, under the laws in force, to retain Personal Data for a certain period;
  • Prescription/statute of limitations, under the laws in force;
  • Litigation; and,
  • Guidelines issued by competent data protection authorities.

During the period of Personal Data processing, we ensure that they are treated in accordance with this Privacy Policy. Once the Data is no longer necessary, we will proceed to securely delete it.

Regarding consent, the removal of consent does not invalidate the processing carried out until that date based on the previously given consent.

Security

Personal Data will be processed only in the context of the purposes identified in this Policy, following WalliM's internal policies and using technical and organizational measures designed according to the risks associated with the specific processing of Personal Data. We use appropriate security measures to ensure the protection of your Personal Data and prevent unauthorized access. Periodically, we review our security policies and procedures to ensure that our systems are secure and protected. However, since the transmission of information over the Internet is not completely secure, we cannot guarantee the security of your data transmitted to our Website.

Confidentiality

We recognize that the information you provide may be of a confidential nature. In the scope of its activity, WalliM does not sell, rent, distribute, or commercially provide Personal Data to any third party, except in cases where it needs to share information with Service Providers for the purposes established in this Policy or with Third Parties for the purpose of fulfilling its legal obligations. We will preserve the confidentiality of your data and protect them in accordance with our Privacy Policy and all applicable laws.

Access to Data and With Whom They Are Shared

To third parties performing activities related to the Data, according to the purposes of the processing, or to service providers (goods transport companies - solely and exclusively for the purpose of executing a service contracted) of IT or storage (Hosting Providers) and subcontractors. In the scope of this sharing, we ensure that these providers provide guarantees regarding the protection of personal data, so that Customer Data remains safe.

Your personal data may also be disclosed, in compliance with the law, to State entities, such as the Tax Authority.

Changes to this Privacy Policy

WalliM will periodically update this Privacy Policy. Whenever it does so, the new version will be published on the website and will immediately come into effect, so we advise you to regularly check it.

Tools Used

  • WhatsApp:
    The Website provides interactivity with WhatsApp, through its respective button, establishing a connection to WhatsApp servers, which will identify the Website the User is visiting and possibly store other data, such as the IP address. Information regarding data processing carried out by WhatsApp is available at: WhatsApp Privacy Policy.
  • LinkedIn:
    The Website provides interactivity with LinkedIn, through its respective button, establishing a connection to LinkedIn servers, which will identify the Website the User is visiting and possibly store other data, such as the IP address. Information regarding data processing carried out by LinkedIn is available at: LinkedIn Privacy Policy.
  • Facebook:
    The Website provides interactivity with Facebook, through its respective button, establishing a connection to Facebook servers, which will identify the Website the User is visiting and possibly store other data, such as the IP address. Information regarding data processing carried out by Facebook is available at: Facebook Privacy Policy.
  • Instagram:
    The Website provides interactivity with Instagram, through its respective button, establishing a connection to Instagram servers, which will identify the Website the User is visiting and possibly store other data, such as the IP address. Information regarding data processing carried out by Instagram is available at: Instagram Privacy Policy.
  • YouTube:
    The Website provides interactivity with YouTube, through its respective button, establishing a connection to YouTube servers, which will identify the Website the User is visiting and possibly store other data, such as the IP address. Information regarding data processing carried out by YouTube is available at: YouTube Privacy Policy.
  • TIKTOK:
    The Website provides interactivity with TikTok, through its respective button, establishing a connection to TikTok servers, which will identify the Website the User is visiting and possibly store other data, such as the IP address. Information regarding data processing carried out by TikTok is available at: TikTok Privacy and Security.

Contacts

If you need more information, contact us via the following email: rgpd@wallim.shop.